This Privacy Policy explains how Alpinix LLC ("Alpinix," "we," "us," or "our") collects, uses, discloses, retains, and protects information in connection with Alpinix websites, workspaces, applications, and related services (collectively, the "Services").
Alpinix is designed as a private website-operations workspace for teams that manage business and client websites. The Services may help users manage pages, reviews, launches, recovery notes, access, messages, site health, analytics, and operational context in one control plane.
This Privacy Policy is intended to be clear and practical. It is also intended to describe our privacy practices in a way that supports legal compliance across common privacy frameworks. If a separate written agreement, data processing agreement, order form, or enterprise agreement applies to your use of Alpinix, that agreement may contain additional privacy and data-processing terms.
Overview
Alpinix is designed to help teams manage website operations in one private workspace. We collect only the information we reasonably need to provide, secure, improve, support, and administer the Services.
Scope
This Privacy Policy applies to:
- visitors to Alpinix websites
- people who create or use an Alpinix account
- workspace owners, administrators, members, and invited collaborators
- people who contact Alpinix for support, sales, or privacy requests
- information processed through Alpinix workspaces and related product features
This Privacy Policy does not apply to third-party websites, services, applications, or integrations that Alpinix does not control. If you use a third-party integration, that third party's own terms and privacy policy may apply.
Information we collect
We may collect the categories of information below, depending on how you use the Services.
Account and identity information
Examples: name; email address; password or authentication information; account ID; workspace membership; role, permission level, and invitation status; profile details that you choose to provide.
Why we collect it: to create and manage accounts; to authenticate users; to manage workspace access; to provide support; to protect the Services.
Workspace and client-operations information
Examples: client site names and URLs; pages, page drafts, review items, and launch notes; recovery notes, status notes, checklists, and operating context; messages, lead records, or form submissions connected to a workspace; uploaded files, screenshots, documents, comments, tasks, or other content; workspace activity, timestamps, permissions, and audit-style records.
Why we collect it: to provide the workspace features you use; to display, organize, search, and manage operational content; to support collaboration among authorized workspace members; to help users track launches, recovery steps, messages, and client-site context.
Client website visitor or lead information
Examples: name; email address; phone number; message contents; inquiry details; timestamps; source page or referring context; other information a visitor chooses to submit.
Why we collect it: to process information submitted by visitors to connected client websites; to provide the Services to the customer unless otherwise agreed in writing.
Technical, usage, and device information
Examples: IP address; browser type; device type; operating system; pages viewed; referring URLs; session activity; approximate location inferred from IP address; log data; diagnostic and performance data; security event data.
Why we collect it: to operate and secure the Services; to prevent abuse; to troubleshoot bugs; to improve reliability and performance; to understand how users interact with Alpinix.
Communications and support information
Examples: emails, support requests, and contact-form submissions; feedback, survey responses, or product requests; sales or onboarding communications; privacy request communications.
Why we collect it: to respond to you; to provide support; to improve the Services; to keep appropriate records of requests and responses.
Billing and transaction information
Examples: billing name; billing email; company name; billing address; plan information; transaction records; limited payment metadata.
Why we collect it: to support paid plans or paid services if Alpinix offers them; to maintain billing, account, and transaction records.
Cookies and similar technologies
Examples: authentication and session management; security and fraud prevention; remembering preferences; measuring website and product performance; understanding aggregate usage.
Why we collect it: to operate essential service functionality; to provide appropriate cookie notices or consent choices where required.
Information from third parties and integrations
Examples: authentication providers; hosting and infrastructure providers; analytics providers; communication tools; website integrations; email or form providers; other tools a workspace owner connects.
Why we collect it: to receive information from third-party services as permitted by your settings and the third party's authorization flow; to support connected workspace functionality.
Important
Workspace content may include personal information if a user or customer chooses to add it. Workspace owners and administrators are responsible for ensuring that information added to Alpinix is collected, shared, and processed lawfully.
Payment card note
If payment-card processing is used, payment-card details should be processed by a payment processor. Alpinix should not store full payment-card numbers unless a separate compliant payment process is implemented.
How we use information
Provide and operate the Services
- create and manage accounts
- provide workspace functionality
- display and organize workspace content
- manage permissions and collaboration
- process messages, notes, review items, and launch workflows
Secure accounts and workspaces
- authenticate users
- detect suspicious activity
- prevent fraud, abuse, and unauthorized access
- maintain logs needed for security and reliability
- protect users, customers, Alpinix, and the public
Support collaboration and permissions
- invite workspace members
- assign roles and access levels
- show activity and history to authorized users
- help workspace owners manage operational accountability
Improve reliability and performance
- debug errors
- monitor performance
- analyze aggregate usage
- improve page speed, workflows, and product usability
- prioritize product improvements
Communicate with you
- respond to support requests
- send service, security, or administrative notices
- communicate about product updates
- send billing or account notices if applicable
Comply with law and enforce rights
- comply with legal obligations
- respond to lawful requests
- enforce agreements
- resolve disputes
- protect legal rights, safety, and security
Legal bases for processing, where applicable
For users in jurisdictions that require a legal basis for processing, we rely on one or more of the following legal bases:
- Contract: to provide the Services and perform our agreements.
- Legitimate interests: to secure, maintain, improve, and support the Services, and to protect against misuse.
- Consent: where we ask for consent, such as for certain cookies or marketing communications where required.
- Legal obligations: to comply with applicable laws, regulations, legal process, and enforceable governmental requests.
- Protection of rights and safety: to protect the rights, property, security, and safety of Alpinix, users, customers, or others.
Workspace and client data
Workspace content belongs to the organization or user that adds it, subject to the applicable workspace agreement, account controls, and permissions.
Alpinix uses workspace data to provide the Services. We do not use private client-operations data for unrelated advertising.
Private by default
Client operations, launch notes, recovery notes, internal workspace activity, and related operational content should be controlled, auditable, and protected.
Customer responsibilities
Workspace owners and administrators are responsible for:
- deciding what information to add to Alpinix
- managing authorized users and permissions
- ensuring they have rights to upload, connect, or process information
- providing notices to their own clients, employees, contractors, website visitors, or other individuals where required
- using Alpinix in accordance with applicable law and their agreements
Sensitive data restriction
Unless Alpinix separately agrees in writing, users should not upload, store, or process protected health information, payment-card data, government identification numbers, children's personal information, biometric information, precise geolocation, or other highly sensitive regulated information in Alpinix.
How we disclose information
To workspace users and administrators
Workspace content, account information, roles, permissions, activity, and messages may be visible to authorized users within the same workspace, depending on their access level.
To service providers
We may disclose information to vendors and service providers that help us operate the Services, including hosting and infrastructure, authentication, database and storage, analytics and error monitoring, email and communications, customer support, billing and payment processing, and security and abuse prevention.
To connected integrations
If you or your workspace connects a third-party integration, information may be shared with that integration according to your settings, permissions, and the integration's functionality.
For legal, safety, and compliance reasons
We may disclose information if we believe it is reasonably necessary to comply with law, enforce agreements, protect rights, investigate fraud, security issues, or abuse, or prevent harm or illegal activity.
In a business transfer
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
With your direction or consent
We may disclose information when you direct us to do so or give us consent.
Aggregated or de-identified information
We may use or disclose aggregated or de-identified information that does not reasonably identify an individual or workspace, for lawful business purposes such as analytics, product improvement, and reporting.
Service providers
Service providers are expected to process information only as needed to provide services to Alpinix or as otherwise permitted by applicable law and contract.
Sale or sharing of personal information
Alpinix does not sell personal information.
Alpinix does not share personal information for cross-context behavioral advertising as those terms are commonly used in U.S. state privacy laws, unless a future version of the Services clearly states otherwise and provides any required rights and notices.
Alpinix does not use private workspace or client-operations data for unrelated advertising.
Data retention
We retain information for as long as reasonably needed to provide the Services, comply with legal obligations, resolve disputes, maintain security, prevent abuse, and enforce agreements.
Retention depends on the type of information and the context in which it is processed.
retained while the account is active and for a reasonable period afterward for security, legal, support, and operational purposes.
retained while the workspace is active or until deleted by authorized users, subject to backups, legal obligations, and legitimate business needs.
retained according to workspace settings, customer instructions, deletion requests, and applicable legal or operational requirements.
retained for as long as needed to respond, maintain records, improve support, and protect legal rights.
retained as needed for accounting, tax, fraud prevention, dispute resolution, and legal compliance.
retained for a period appropriate to security, debugging, reliability, and abuse prevention.
retained for limited periods according to backup and disaster-recovery practices, then overwritten or deleted in the normal course.
Deletion
When information is no longer needed, we may delete, de-identify, aggregate, or archive it, subject to legal, security, backup, and operational limitations.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No system is perfectly secure
We cannot guarantee that information will never be accessed, used, disclosed, altered, or destroyed without authorization. Users are responsible for maintaining the confidentiality of their login credentials and for managing workspace access carefully.
International data transfers
Alpinix may process and store information in the United States and other locations where Alpinix or its service providers operate. If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction.
Where required, Alpinix will use appropriate safeguards for international transfers.
Your choices and privacy rights
Depending on your location and relationship with Alpinix, you may have rights to:
- access personal information
- correct inaccurate personal information
- delete personal information
- receive a copy of personal information
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- opt out of sale or sharing where applicable
- limit certain uses of sensitive personal information where applicable
- appeal a privacy request decision where applicable
How to submit a request
Contact us at privacy@alpinix.co.
Verification
We may need to verify your identity and authority before responding to a privacy request. If you are making a request about workspace content controlled by an Alpinix customer, we may direct you to that customer or process the request according to the customer's instructions.
Authorized agents
Where applicable law allows, you may use an authorized agent to submit a request. We may require proof of authorization and identity verification.
Limitations
Some rights may be limited by law, security requirements, legal obligations, business needs, backup practices, or the rights of others.
Non-discrimination
Where required by law, we will not discriminate against you for exercising privacy rights.
California privacy notice
This section is intended to provide additional information for California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.
Categories of personal information we may collect:
| Category | Examples | Sources | Purposes | Disclosures | Sold/shared | Retention |
|---|---|---|---|---|---|---|
| Identifiers | name, email address, account ID, IP address, workspace invitation details. | you, workspace administrators, authentication providers, device/browser data. | account creation, authentication, workspace access, support, security, communications. | service providers, workspace administrators, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | account life plus a reasonable period for legal, security, support, and operational purposes. |
| Customer records information | billing contact information, support records, account communications. | you, workspace administrators, billing providers, support communications. | billing, support, account administration, legal compliance. | service providers, payment processors, professional advisers, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | as needed for account administration, tax, accounting, fraud prevention, disputes, and legal obligations. |
| Commercial information | plan type, purchase history, subscription status, transaction metadata. | you, billing providers, account records. | provide paid services, billing, accounting, customer support, fraud prevention. | payment processors, accounting providers, service providers, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | as needed for tax, accounting, disputes, chargebacks, fraud prevention, and legal obligations. |
| Internet or electronic network activity | log data, device data, browser data, pages viewed, session activity, diagnostic data. | your browser/device, cookies, logs, service providers. | security, debugging, fraud prevention, reliability, analytics, product improvement. | hosting providers, analytics providers, error monitoring providers, security providers. | not sold; not shared for cross-context behavioral advertising. | retained for a period appropriate to security, troubleshooting, analytics, and operational needs. |
| Approximate geolocation | general location inferred from IP address. | device/browser data, service providers. | security, fraud prevention, localization, analytics, compliance. | hosting, analytics, and security providers where needed. | not sold; not shared for cross-context behavioral advertising. | retained as part of logs or analytics according to operational and security needs. |
| Professional or employment-related information | company name, role/title, workspace role, business contact context. | you, workspace administrators, communications. | workspace administration, support, sales, account management, permissions. | service providers, workspace administrators, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | account/workspace life plus a reasonable period for support, legal, security, and operational purposes. |
| User-generated content and workspace content | site notes, launch notes, recovery notes, messages, comments, uploaded files, client context, form submissions. | you, workspace users, connected integrations, client website forms if connected. | provide workspace functionality, collaboration, search, organization, support, security. | authorized workspace users, service providers, connected integrations, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | while the workspace is active or until deleted by authorized users, subject to backups, legal obligations, security, and operational limits. |
| Sensitive personal information | Alpinix is not intended for sensitive personal information. Sensitive data may appear only if a user chooses to upload or submit it. | users, workspace users, connected integrations, submitted content. | only to provide the Services or as otherwise directed by the customer/user, unless separately agreed. | authorized workspace users, service providers, legal/compliance recipients where necessary. | not sold; not shared for cross-context behavioral advertising. | according to workspace controls, deletion requests, legal requirements, backup practices, and operational limits. |
Identifiers
Examples: name, email address, account ID, IP address, workspace invitation details.
Sources: you, workspace administrators, authentication providers, device/browser data.
Purposes: account creation, authentication, workspace access, support, security, communications.
Disclosures: service providers, workspace administrators, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: account life plus a reasonable period for legal, security, support, and operational purposes.
Customer records information
Examples: billing contact information, support records, account communications.
Sources: you, workspace administrators, billing providers, support communications.
Purposes: billing, support, account administration, legal compliance.
Disclosures: service providers, payment processors, professional advisers, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: as needed for account administration, tax, accounting, fraud prevention, disputes, and legal obligations.
Commercial information
Examples: plan type, purchase history, subscription status, transaction metadata.
Sources: you, billing providers, account records.
Purposes: provide paid services, billing, accounting, customer support, fraud prevention.
Disclosures: payment processors, accounting providers, service providers, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: as needed for tax, accounting, disputes, chargebacks, fraud prevention, and legal obligations.
Internet or electronic network activity
Examples: log data, device data, browser data, pages viewed, session activity, diagnostic data.
Sources: your browser/device, cookies, logs, service providers.
Purposes: security, debugging, fraud prevention, reliability, analytics, product improvement.
Disclosures: hosting providers, analytics providers, error monitoring providers, security providers.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: retained for a period appropriate to security, troubleshooting, analytics, and operational needs.
Approximate geolocation
Examples: general location inferred from IP address.
Sources: device/browser data, service providers.
Purposes: security, fraud prevention, localization, analytics, compliance.
Disclosures: hosting, analytics, and security providers where needed.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: retained as part of logs or analytics according to operational and security needs.
Professional or employment-related information
Examples: company name, role/title, workspace role, business contact context.
Sources: you, workspace administrators, communications.
Purposes: workspace administration, support, sales, account management, permissions.
Disclosures: service providers, workspace administrators, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: account/workspace life plus a reasonable period for support, legal, security, and operational purposes.
User-generated content and workspace content
Examples: site notes, launch notes, recovery notes, messages, comments, uploaded files, client context, form submissions.
Sources: you, workspace users, connected integrations, client website forms if connected.
Purposes: provide workspace functionality, collaboration, search, organization, support, security.
Disclosures: authorized workspace users, service providers, connected integrations, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: while the workspace is active or until deleted by authorized users, subject to backups, legal obligations, security, and operational limits.
Sensitive personal information
Examples: Alpinix is not intended for sensitive personal information. Sensitive data may appear only if a user chooses to upload or submit it.
Sources: users, workspace users, connected integrations, submitted content.
Purposes: only to provide the Services or as otherwise directed by the customer/user, unless separately agreed.
Disclosures: authorized workspace users, service providers, legal/compliance recipients where necessary.
Sold/shared: not sold; not shared for cross-context behavioral advertising.
Retention: according to workspace controls, deletion requests, legal requirements, backup practices, and operational limits.
California rights
California residents may have the right to:
- know what personal information we collect, use, disclose, sell, or share
- access personal information
- correct inaccurate personal information
- request deletion
- opt out of sale or sharing
- limit certain uses of sensitive personal information where applicable
- not be discriminated against for exercising privacy rights
How to exercise California rights
Email privacy@alpinix.co with the subject line "California Privacy Request."
European, United Kingdom, and other international privacy rights
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar rights, you may have rights to:
- access your personal data
- rectify inaccurate data
- erase data
- restrict processing
- object to processing
- receive data portability
- withdraw consent
- lodge a complaint with a supervisory authority
Contact
If Alpinix processes personal data on behalf of a customer, Alpinix may act as a processor or service provider and the customer may act as the controller or business. In those cases, requests about customer-controlled workspace data may need to be handled by the customer.
Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users should not submit children's personal information to Alpinix unless permitted by applicable law and separately agreed in writing.
If you believe a child has provided personal information to Alpinix, contact privacy@alpinix.co.
Third-party links and services
The Services may contain links to third-party websites, tools, services, or integrations. Alpinix does not control the privacy practices of those third parties. Review their terms and privacy policies before using them or connecting them to Alpinix.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users as required by law or appropriate to the nature of the changes. The "Last updated" date shows when this Privacy Policy was last revised.
Your continued use of the Services after an updated Privacy Policy becomes effective means the updated policy applies to your use of the Services, subject to applicable law.
Contact
Questions about this Privacy Policy?
Contact Alpinix privacy support.
Email: privacy@alpinix.co
General contact: hello@alpinix.co
Mailing address: 606 W 57th St Apt 1018 New York, New York 10019
Privacy request subject line: Privacy Request - Alpinix
California request subject line: California Privacy Request - Alpinix